Refund and Returns Policy

Last Updated: 28.09.2024

Thank you for choosing ViralGrowth Hub. We strive to provide high-quality social media services, including followers, likes, and other engagement tools. Please review our Refunds and Returns Policy carefully to understand your rights and obligations.

1. General Policy

Due to the nature of our services, which are digital and delivered instantly upon purchase, we have a strict no-refund policy. Once an order is placed and processed, it cannot be returned or refunded, except in the specific circumstances outlined below.

2. Eligible Conditions for Refunds

While we do not offer refunds for digital services once they are delivered, exceptions may apply in the following situations:

• Non-Delivery of Service: If you do not receive the services you purchased within the promised timeframe and you have verified that the payment was processed successfully, you may be eligible for a refund. To request a refund under this condition, please contact our customer service team within 30 days of your purchase, providing your order number and details.

• Technical Issues: If there were technical issues on our end that prevented the delivery of your ordered services, we will evaluate your request for a refund on a case-by-case basis. Please contact us with detailed information regarding the issue within 30 days of your purchase.

3. Requesting a Refund

To request a refund under the eligible conditions, please follow these steps:

1. Contact our customer support team at info@viralgrowth-hub.com within 30 days of your purchase.
2. Provide your order number, a description of the issue, and any relevant documentation.
3. We will review your request and respond within 5-7 business days.

4. Processing Refunds

If your refund request is approved, the refund will be processed through the original payment method used for the purchase. Please allow 5-10 business days for the funds to reflect in your account, depending on your bank or payment provider’s policies.

5. Exclusions

The following situations do not qualify for a refund:

• Change of mind after the purchase.
• Services rendered successfully but not meeting your expectations.
• Any requests for refunds made after 30 days from the date of purchase.
• Account suspensions or bans by social media platforms due to violations of their terms of service as a result of using our services.

6. Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please do not hesitate to reach out to us:

ViralGrowth Hub
Email: info@viralgrowth-hub.com